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Hearing Voices: Considering the Complexity of Vocal Interface Design

  • UX Y'all 301 W Morgan St Durham, NC, 27701 Durham (map)

Gretchen McNeely + Scott McCall

Accenture / Globant

There are many considerations when designing for voice interfaces, as well as tools that streamline and simplify the process. Among other things, designers must take into account:

  • Vocal timbre

  • Gender: what do we connote when we select a specific gender for voice?

  • Ways that "uncanny valley" manifests in voices 

  • Appropriate metaphors as we think about interface capabilities and limitations

  • Accent and dialect

  • Syntax: words matter

  • Humor

  • Cultural references

  • Inclusion of non-binary pronouns for the singular third person

  • Empathic elements

The technology that enables it -- how we access it, how it's supported over time, and how it interacts with other info environments

Scott and Gretchen will walk through the importance of sensitivity to these elements, as well as introducing the audience to tools that help designers "meet people where they are" as voice interfaces become more ubiquitous in our field.

Earlier Event: October 3
Pre-Registration Party