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Gritty UX: Lessons learned from increasing UX influence in internal healthcare applications

  • Session (Track B) (map)

Holiday Eng

Sometimes you get to work on design-mature products that almost unconsciously value beautiful, innovative user interfaces. Other times, you’re working on internal applications for healthcare. We’ve all felt the frustration of being part of a team that doesn’t value design. In this talk, Holiday will share lessons learned from designing internal products in the complicated world of healthcare. She’ll cover topics like how to focus your design if you don’t have much influence, how to increase the UX voice on a team with difficult stakeholders, and even how to sneak in user feedback when you can’t test. This talk will be perfect for those who want to learn how to have grit and increase the influence of design inside their projects and teams, whether they’re traditional designers or not! 

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September 25

The hero of the story: Transforming documentation with user stories

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IBM Cloud, Data, and AI Persona Toolkit: A foundation for understanding our users