One of the very few things that can make Leah cry is a machine she knows is capable of some function, but can’t figure out how to use. Her mission: Make sure no one has to feel that frustrated or helpless. An early member of Microsoft’s usability team, Leah began working at Microsoft in 1992 while doing graduate work in Cognitive Psychology, Attention, and Visual Perception at the University of Washington in Seattle. After leaving Microsoft in 1999 to travel, play music, and go to art school, she dove headfirst into Seattle’s start-up culture, racking up 15 years of UX research experience in hardware, software, developer tools, consumer products, websites, phone apps, and e-Commerce. Leah moved to Raleigh in 2015 to join Lenovo as Sr. Manager, UX Research, for Lenovo’s world-wide Web UX team, growing and mentoring the current team of 5 UX researchers who handle every aspect of UX research for Lenovo’s websites with passion, amazement, and endless curiosity at how people behave.