Mark has over 25 years in software user experience (18 focused in in healthcare). His prior work includes EMRs, clinical decision support, patent population programs, virtual health coaching, ecommerce, help-desk tools, sales tools, physician portals, and patient health apps. He has deep experience from GSK pharmaceuticals embedding UX where he authored and implementing a blended Agile & UX training program. At McKesson he spent a few years as a product owner of innovative oncology tools to support a transition to value based care. Currently he’s directing UX services at Optum, a leading health IT services company. He has presented UX & Agile integration topic at many regional and national conferences.