Savannah Wilkinson
Savannah Wilkinson
Innovative UX/Staff Service Designer, Lenovo
Savannah Wilkinson is an early-career Service Designer ready to make a splash in the design world. She has worked on Lenovo’s innovative design team, NextUX, for three years, and has previously worked with other companies such as Mailchimp, Volvo, and NCR. She came into Service Design in her senior year of college, loving the connection of strategy and a ‘birds-eye’ POV service design brings. Her drive is only preceded by her curiosity, and her determination to continue to surface service design across industries.
Surfacing Service Design for Digital Experiences: How to Zoom Out
Venture Hall, Wednesday 2:00 pm - 2:45 pm
Service design spans physical, digital, and mental touchpoints, yet it’s often overlooked in digital work. UX, UI, and interaction design tend to take the lead—but service design offers a key advantage: it doesn’t operate in silos. True omnichannel design requires understanding not just individual interactions, but how they connect across systems. When rethinking digital experiences, it’s essential to include service design in the process to ensure more seamless, human-centered experiences for everyone who engages with the interface.
