Tanya Shearon
Tanya Shearon
Senior Content Strategist @ Red Hat
Tanya is a Senior Content Strategist at Red Hat that is passionate about researching, designing, and iterating on content experiences that support customers across their user journeys. With 22 years of experience in the technical communication field, she has worn many hats, such as content strategist, documentation team lead, information architect, content designer, and technical writer. Her mission is to guide content teams as they incorporate design thinking into their content plans.
With a Master of Science in Technical Communication and a Bachelor of Science in Chemical Engineering, Tanya loves to scale creativity across technical content. She is a native of North Carolina, married with two kids, and never gets tired of tinkering with content experiences.
The GPS of UX: Turning static documentation into real-time navigation
Books are history--documentation is integrated into the app now. Users don’t want 300-page software manuals. They want GPS-like UX: a clear path and context-aware guidance like Jarvis in the Iron Man movies or the computer in Star Trek.
When docs fail, human experts pretend to be Jarvis, manually creating custom content and rogue websites. This is a major UX red flag.
The solution? Tasks, Tasks, Tasks. By merging Jobs to be Done (JTBD) with modular content, we shift from feature-focused manuals to customer workflows.
Learn how to design content chunks that AI can custom-shuffle for unique environments. When you write content based on what humans want to do, you inherently make your words AI-friendly. You turn static text into a real-time navigation system. Jarvis is closer than you think.
