Michiko Stas
Michiko Stas
Senior Product Manager, VMware
Michiko is a senior product manager in the Modern Apps and Management Business Group at VMware. With a background in Conflict Resolution and Grassroots Organization, Michiko specializes in developing learning communities for new and emerging software development information.
Breakthrough User Research with Trauma-Informed Practices (co-presenting with Sumonthip Gmitro)
While Agile methods of conducting user research focus on efficiency and iterative process, it creates an overlook of the impact it has on users. The process requires researchers to ask users about their experiences through interviews, surveys, and workshops. These forms of user engagement may cause retraumatization by asking people to relive traumatic events.
In this presentation, Michiko and Moni will share learnings and the trauma-informed practices that ensured minimal cognitive effort on the part of the user, and reduced the risk of reliving traumatic experiences. The audience will learn the application of the trauma-informed framework and practices to use in the research process.