Sumonthip Gmitro
Sumonthip Gmitro
Product Designer, VMware Inc.
Sumonthip (Moni) Gmitro is currently a Product Designer at VMware Tanzu Labs, delivering user value through partnering with clients. Moni was a Product Designer at Kohl’s to lead the LEAN UX adoption in Marketing Department. Prior to joining Kohl’s, Moni was a Senior Product Designer at Boeing and was named as a Boeing Designated Expert in User Experience.
Moni received an M.S. in Industrial Engineering. She also holds a B.A. in Engineering Management from Thammasat University. She is a committee member of User Experience Day at Human Factors and Ergonomics Society which strives for UX leadership development among UX industry professionals and students. She is also a board member of General Assembly User Experience Design Standard.
Breakthrough User Research with Trauma-Informed Practices
While Agile methods of conducting user research focus on efficiency and iterative process, it creates an overlook of the impact it has on users. The process requires researchers to ask users about their experiences through interviews, surveys, and workshops. These forms of user engagement may cause retraumatization by asking people to relive traumatic events.
In this presentation, Moni will share learnings and the trauma-informed practices that ensured minimal cognitive effort on the part of the user, and reduced the risk of reliving traumatic experiences. The audience will learn the application of the trauma-informed framework and practices to use in the research process.